Senior Technical Success Manager

ZscalerNetherlandsRemoteFull-time4 days ago

Zscaler is seeking a Senior Technical Success Manager to guide customers through their Zero Trust journey, acting as the central post-sales point of contact. The role requires 5+ years in customer-facing technical roles, knowledge of networking protocols, and familiarity with AI/ML technologies. This is a remote position based in the Netherlands.

What you'll do

Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
Build relationships with stakeholders, conduct reviews, and identify growth opportunities
Anticipate challenges, provide proactive recommendations, and mitigate risks
Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

What you need

Must-have

AI/MLPingTracerouteMTRHTTPSSL/TLSFTPDNSISO/OSI protocols

Nice-to-have

AI-powered customer success platformspredictive analytics toolsHigh/Low level designSASESSEZTNASAMLLDAPOAuth

Soft skills

problem-solvingcollaborationownershipadaptabilitycommunicationfeedbackgrowth mindset

Customer SuccessZero TrustCloud SecuritySASEAI/MLNetworkingRemoteSenior

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need