Product Support Engineer

WorkivaAmsterdamRemoteFull-time30 Sept 2026

Workiva is seeking a Product Support Engineer to serve as the go-to problem solver for its platform, helping customers navigate technical and functional challenges via phone, chat, and tickets. The role requires 2+ years of customer-facing product or technical support experience and intermediate application or database support skills, with a remote work arrangement based in Amsterdam, Netherlands.

What you'll do

Support customers by providing technical and functional expertise over the phone, via chat and ticket management
Manage customer inquiries within required time frames, in accordance with our support SLA’s
Troubleshoot and resolve complex customer issues by utilizing knowledge of our technology stack, prior experience and by self-guided research of issues, with minimal assistance from other resolver groups
Maintain a high level of professionalism with customers and work to establish a positive rapport through every interaction
Embrace a culture of knowledge centered service. Through the linking, authoring and editing of Workiva’s knowledge base content, to improve customer self-service resources and support ticket deflection
Accurately capture ticket notes, document activities and manage tickets in a way that is clear, concise and actionable by other internal resources and customer's viewing from the support portal
Work with Customer Success, Professional Services, and other SME groups to solve wider problems or identify proactive improvement opportunities - acting as the point of contact for support where required
Contribute to scoped team projects and assist with mentoring new hires, interns or junior engineers

What you need

Must-have

SQLRelational DatabasesAPIsJSONMicrosoft Office SuiteZendeskPythonJavaScript

Soft skills

CommunicationProfessionalismProblem-solvingSelf-motivatedAccountabilityMulti-taskingMentoring

Product SupportTechnical SupportCustomer SupportSaaSRemoteFull-timeSoftware DevelopmentSQLAPIsZendesk

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need