Operational Excellence Intern
Operational Excellence Intern at The Social Hub in Amsterdam, supporting quality and operational excellence across European locations. The role involves auditing, reporting, and analyzing guest service metrics to improve standards and guest experience. Requires enrollment in Hospitality, Hotel Management or Business Management studies and previous hospitality experience.
What you'll do
- Responsible for operational excellence, reporting and auditing
- Drive operational excellence across all sites by creating action plans, revising operational checklists and implementing effective solutions
- Regularly review and analyse guest service metrics, guest satisfaction data, and online reputation management to identify areas for improvement together with the team
What you need
Must-have
HospitalityHotel ManagementBusiness ManagementAuditingReportingData AnalysisGuest Service MetricsOnline Reputation Management
Soft skills
Attention to detailContinuous improvementCommunicationOrganisational skillsAdaptabilityMulticultural exposurePassion for guest service
InternshipHospitalityOperational ExcellenceQualityAuditingAmsterdamHybridThe Social Hub