Customer Support and Sales Intern

The Social Hub (B Corp™)AmsterdamHybridInternship1 week ago

Customer Support and Sales Intern at The Social Hub in Amsterdam, supporting 21 European locations from the headquarters. The role involves converting enquiries into bookings, upselling, and delivering great guest experiences via email, phone, chat, and WhatsApp. Requires a commercial mindset, good English skills, and a willingness to learn; no prior sales experience needed.

What you'll do

Turn enquiries into bookings by recommending the right rooms, rates, and experiences
Spot upselling and cross-selling opportunities to increase revenue
Help guests find the best option while balancing availability, pricing, and commercial goals
Work towards team targets for revenue, conversion rates, and customer satisfaction
Help guests through email, phone, live chat, WhatsApp, and other channels
Answer questions, overcome doubts, find solutions, and turn complaints into positive experiences
Get to know locations and work with local teams across Europe
Gain hands-on experience with systems such as Mews, Salesforce, and Neople
Understand how sales, reservations, pricing, room availability, and hotel operations work together
Share ideas, improve processes, and take ownership of work
Work with international colleagues and fellow interns
Support each other during busy moments and celebrate successes together

What you need

Must-have

MewsSalesforceNeopleEnglish

Nice-to-have

Additional languages

Soft skills

Positive attitudeOpen-mindednessCommercial mindsetMotivationCommunicationConfidence to ask questionsWillingness to learnResponsibility

Customer SupportSalesHospitalityInternshipAmsterdamHybridThe Social HubMewsSalesforceUpselling

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need