Product Manager – Delivery Services

ThalesAmersfoortHybridFull-time1 week ago

Product Manager role within Thales' Identity & Access Management business, responsible for defining, industrializing and growing delivery services for hardware authenticators including smart cards and FIDO tokens. Combines product management, business development and operational expertise to transform capabilities into profitable, scalable services. Requires 5-7 years of experience in Product Management, Service Management, Operations or Supply Chain.

What you'll do

Own the roadmap for Thales delivery services, covering card and token personalization, packaging services, fulfillment and direct-to-end-user distribution
Industrialize the existing personalization service in Sweden and develop a standardized, scalable offer across regions
Identify new service opportunities based on market trends and customer needs
Leverage PAY and IBS capabilities, including personalization, manufacturing and fulfillment
Coordinate engineering, operations and manufacturing teams to standardize processes and improve efficiency
Drive synergies across sites and business units
Define and maintain the service portfolio, value proposition, pricing strategy and profitability
Develop business cases, revenue forecasts and scalable commercial offers, including subscription models
Identify new business opportunities and develop existing customer relationships
Engage directly with customers to understand their needs, present solutions and support commercial negotiations
Identify and develop partnerships to expand service capabilities and market reach
Lead customer-specific delivery projects, balancing customization, scalability and profitability
Support Sales and Solution Engineering in customer engagements, tenders and RFPs
Work with Marketing to promote services and enable sales teams
Define and execute go-to-market strategies with Sales and Marketing
Represent Thales at industry events, trade shows and customer meetings
Monitor market trends, customer expectations and competitors to identify growth opportunities
Manage Amazon US and EU accounts and assess additional webstores or digital sales channels

What you need

Must-have

Product ManagementService ManagementOperationsSupply ChainBusiness DevelopmentStakeholder ManagementProject CoordinationPricing Strategy

Soft skills

Business mindsetCommunicationStakeholder managementProject coordination

Product ManagementDelivery ServicesIdentity & Access ManagementAviation and AerospaceDefense and SpaceBusiness DevelopmentService ManagementOperationsSupply ChainHybrid

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need