Forward Deployed Engineer, Mid-Market

Murphy AIAmsterdamHybridFull-time5 days ago

Murphy is hiring a Forward Deployed Engineer for its mid-market team in Amsterdam to deploy AI voice agents for debt collection. The role involves running multiple customer implementations in parallel, configuring agents, analyzing performance, and improving templates and tooling. Requires 1-3 years in a technical role, Python and/or TypeScript, SQL, APIs, and native-level Dutch with fluent English.

What you'll do

Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline.
Configure and adapt agents from our segment templates to each customer's policies, products and tone.
Configure how and when we reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
Set up customer data imports and exports using our standard integration flows.
Test agents with simulations and evaluations before launch, and fix what fails.
Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements.
Spot repeated work across implementations and turn it into templates, scripts or tooling.
Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders).
Hand over live customers to our Deployment Strategists with clear documentation.
Share product gaps and customer feedback with Product and Engineering.

What you need

Must-have

PythonTypeScriptSQLAPIsData files

Nice-to-have

LLMsPromptingEvalsBuilding small agentsCollectionsLendingTelcoUtilitiesCustomer operations

Soft skills

Structured workAutomation mindsetProject managementCommunicationCustomer communicationTeamwork

Forward Deployed EngineerAIDebt CollectionFinancial ServicesMid-MarketAmsterdamHybridPythonTypeScriptSQL

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