Forward Deployed Engineer, Enterprise

Murphy AIAmsterdamHybridFull-time5 days ago

Murphy is hiring a Forward Deployed Engineer in Amsterdam to own the technical execution of AI agent builds for enterprise customers, mainly banks and large lenders. The role requires 5+ years in a technical customer-facing role, strong coding and SQL skills, hands-on LLM experience, and native-level Dutch with fluent English.

What you'll do

Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.
Define the agent operating procedures (actions, guardrails, escalations) with the customer, and turn them into agent behavior.
Design and engineer the prompt and agent logic that drives identification, negotiation and payment conversations, across languages and channels.
Configure Murphy to fit each client’s needs on how and when to reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to catch errors and drift before customers do.
Build, validate and maintain integrations with customer systems: core banking, collections platforms, data pipelines, telephony.
Diagnose failures from transcripts, traces and logs, find the root cause, and fix it in the agent or flag it to Engineering.
Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain changes to the customer, and turn findings into agent or strategy improvements.
Work with senior technical and operations stakeholders at the customer to define success metrics and deliver against timelines.
Support Account Executives with technical discovery and demos for strategic deals.
Turn recurring lessons into reusable templates and playbooks, and help train newer FDEs.

What you need

Must-have

SQLAPIsLLMsPromptingEvalsGuardrailsHarnessesTool use

Nice-to-have

BankingLendingCollectionsRegulated customer communicationsVoice AITelephony

Soft skills

CommunicationStakeholder managementProblem solvingAdaptabilityMentoring

Forward Deployed EngineerAIEnterpriseFinancial ServicesBanksLLMsHybridAmsterdam

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Must-have

Nice-to-have

Soft skills

What you'll do

What you need