Commercieel Product Manager Merchant Services

ING NederlandAmsterdamHybridFull-time2 days ago

ING Wholesale Banking is seeking a Product Manager Merchant Services to define and execute the commercial strategy for Digital Payments and Collections. The role requires at least three years of payments domain experience and offers a hybrid working environment in Amsterdam.

What you'll do

Improve ING Wholesale Banking’s Merchant Services proposition, representing the voice of the customer and identifying opportunities to attract and better serve clients.
Own the day-to-day product performance and P&L, using commercial and financial insights to set priorities.
Define and execute the product strategy, proposition, roadmap, design, commercial approach, and product life cycle.
Create and track business cases, identify relevant performance data, and contribute to the Dynamic Plan and multiyear budgeting process.
Lead marketing, communication, and customer satisfaction activities for the products within your scope.
Conduct market, competitor, and customer research, taking a pan-European view of developments affecting Merchant Services.
Translate market developments and input from Sales into concrete requirements for product development and proposition enhancements.
Align with Transaction Services Sales, Client Services, and Sector teams, including supporting client pitches.
Monitor and update product policies and governance, and manage non-financial risks through activities such as the Product Approval Review Process, issue management, audits, and key control testing.
Work with Risk, Compliance, and Legal to ensure products and services comply with relevant regulations and policies.
Define business requirements and translate them for Delivery Management Customer Journey Experts, supporting product development, maintenance, and the Quarterly Business Review process.
Share responsibility with the Delivery Management organization for secure, reliable, and flawless 24/7 operations.

What you need

Must-have

Cards AcquiringE-commerceAlternative Payment MethodsIn-store Point-of-Sale PaymentsProduct StrategyP&L ManagementBusiness Case DevelopmentMarket Research

Nice-to-have

Commercial Cards

Soft skills

Client FocusCommercial AcumenMarketingEntrepreneurialOwnershipLong-term PerspectiveData-driven Decision MakingResilience

Product ManagerMerchant ServicesBankingPaymentsDigital PaymentsCollectionsCards AcquiringE-commerceAmsterdamHybrid

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need