Customer Delivery Manager

Granular EnergyAmsterdamRemoteFull-time25 Sept 2026

Granular Energy, a fast-growing climate tech startup, is seeking a hands-on Customer Delivery Manager to oversee its Technical Solutions/Customer Delivery team. The role involves managing a team, implementing operational changes, and directly managing complex client accounts, requiring experience in SaaS implementation, team management, and strong analytical skills.

What you'll do

Implement operational and cultural changes, bringing project discipline and rationalisation of delivered use cases
Implement and improve processes, especially around streamlining customer integration
Oversee the whole client delivery activity and provide synthetic reporting on the health of ongoing projects to other key managers in the company
Manage the team: supervise work, dispatch work and accounts, organise team planning and team rituals, performance management
Manage some implementation projects for few accounts on their own, with support from the existing team
Relentlessly seek for fixes and improvements to the way our projects are delivered, and engage our customers in resolution/improvement plans until delivered
Identifying new opportunities to solve pain points for our customers, either through upselling other parts of our platform, or through projects to develop new platform capabilities
Contributing to product and other cross-functional projects when required

What you need

Must-have

SaaS implementationBusiness analysisConsultingAuditingTeam managementRemote communicationAnalytical mindsetProblem-solving

Nice-to-have

Startup experienceRemote work experienceEnergy retail CRMETRMAccounting softwareUtility business processes

Soft skills

CommunicationStakeholder managementAdaptabilityLeadership

Customer Delivery ManagerClimate TechSaaSEnergyProject ManagementTeam ManagementRemoteFull-time

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need