Senior Manager, Customer Engineering - Central Eastern Europe

CloudflareAmsterdamHybridFull-time2 weeks ago

Cloudflare is seeking a Senior Manager, Customer Engineering for Central Eastern Europe & Israel, based in Amsterdam or London. The role leads a team of quota-carrying Customer Engineers, driving technical strategy, pipeline forecasting, and commercial outcomes. Requires 5+ years leading customer-facing technical teams in SaaS/cloud, strong architectural and revenue acumen, and fluency in English and Hebrew.

What you'll do

Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels
Set clear expectations, conduct regular 1:1s and performance reviews, and maintain a strong feedback culture
Manage your team's opportunity pipeline, forecast new business and expansion outcomes weekly, and own the accuracy of your team's number
Identify risk early and coach reps on deal strategy
Be accountable for your team's achievement of new business acquisition, expansion, adoption, and consumption targets
Partner closely with Sales, Customer Experience, Professional Services, and regional leadership on account planning and execution
Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews
Provide real-time coaching on architecture, commercial positioning, and executive communication
Ensure the team operates efficiently within established GTM processes (forecasting, opportunity management, account planning, QBR cadence)
Use dashboards and operational reviews to spot trends, unblock friction, and drive consistency
Champion the adoption of AI agents, LLMs, and automation tools across the team
Identify opportunities to reduce toil, improve response quality, and scale technical advisory impact
Serve as the voice of your team and your territory in leadership meetings
Partner with Product, Engineering, Support, Marketing, and Enablement to surface field feedback and advocate for customer and team needs
Model Cloudflare's values and build an inclusive, high-performance team culture rooted in curiosity, ownership, and continuous improvement

What you need

Must-have

SaaSCloudInfrastructureEnterprise Network ArchitectureSecurity ArchitectureAI-augmented workflowsLLMsAutomation tools

Nice-to-have

Cloudflare product portfolioCDNSecurity edgeZero TrustDeveloper platformAI workloadsManaging managersGTM process design

Soft skills

CommunicationLeadershipCoachingPeople managementFeedbackInfluenceConsultative skillsAdvisory skills

Customer EngineeringManagementSaaSCloudInfrastructureSecurityAISales EngineeringCentral Eastern EuropeHybrid

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What you'll do

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