Program Manager Food EMEA

CarrierSassenheimHybridFull-time4 weeks ago

Sensitech, a Carrier company, is seeking a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into business insights. The role involves leading implementations, optimizing supply chain performance, and helping food industry customers maximize value from IoT, analytics, and digital visibility platforms. Requires 5+ years of experience in program management, customer success, or supply chain consulting, with strong analytical and communication skills.

What you'll do

Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success.
Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA.
Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements.
Translate complex data into actionable recommendations that customers can easily understand and implement.
Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences.
Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development.
Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste.
Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes.
Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion.
Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction.
Travel across Europe to support customer engagements, business reviews, workshops, and industry events.

What you need

Must-have

Program ManagementCustomer SuccessSoftware ImplementationSupply Chain ConsultingData AnalyticsData VisualizationBusiness IntelligenceProject Management

Soft skills

CommunicationPresentationOrganizationalAnalyticalCustomer-facingStrategic partnershipTrusted advisor

Program ManagerFood IndustrySupply ChainCold ChainCustomer SuccessEMEAIoTAnalyticsFull-timeOn-site

/What you'll do

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Must-have

Soft skills

What you'll do

What you need