Senior Manager, Merchant Risk Operations, APAC [Relocation to Singapore]

AirwallexAmsterdamHybridFull-time22 Sept 2026

Airwallex is seeking a Senior Manager, Merchant Risk Operations, APAC, based in Amsterdam with relocation to Singapore. The role leads the APAC Merchant Risk Operations team for Payments, owning operational performance, risk tooling, and automation. Requires 8+ years in payments/fintech/acquiring with 3+ years people management.

What you'll do

Lead APAC Merchant Risk Operations team for Payments
Own end-to-end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency
Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
Proactive stakeholder management including risk, compliance, commercial, product etc.
Always challenge the status quo and continuously strive for operational excellence

What you need

Must-have

PaymentsFintechAcquiringMerchant RiskRisk OperationsPeople ManagementAnalytical SkillsData Skills

Nice-to-have

Mandarin

Soft skills

CommunicationStakeholder ManagementSelf-starterIndependent ThinkerProblem SolvingLeadershipInfluenceAdaptability

Risk OperationsMerchant RiskPaymentsFintechAPACManagementFull-timeHybridRelocationSingapore

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need