Product Manager - Loyalty

Ahold DelhaizeZaandamHybridFull-time4 days ago

Ahold Delhaize is seeking a Product Manager – Loyalty to shape the strategy, roadmap and delivery of digital loyalty experiences across its European brands. The role leads a cross-functional agile product team and requires at least 5 years of experience in digital product environments, strong data and analytics skills, and proven product management expertise.

What you'll do

Own the digital experience for loyalty and retention across app, web and kiosk (e.g. earn & burn, loyalty (personal) offers, gamification, stamps)
Define the vision for loyalty that connects to the strategy of the department and Ahold Delhaize brands
Define a clear roadmap of highly prioritized features and initiatives that deliver against that vision, balancing customer impact, business value, feasibility and viability
Engage in user research, market and competitor analysis and assess new opportunities, innovations and potential third-party partnerships
Build strong relationships with business, IT, platform and regional stakeholders, ensuring clear communication and alignment across strategic, tactical and operational levels
Lead and support cross-functional product teams, creating clarity around priorities, scope and ways of working while helping teams become increasingly self-organizing
Translate customer, business and tech needs into clear product requirements, features and epics, and work closely with development teams to maintain a healthy and prioritized backlog
Drive product delivery and successful launches, balancing business priorities with technical and operational needs while ensuring quality, compliance, security, privacy and relevant standards
Own the product lifecycle by monitoring business and technical performance, resolving delivery or production issues, supporting continuous improvement and ensuring the right balance between product value and cost
Work closely with architecture, research, design, data, and development teams to bring high-quality digital products to the market
Continuously improve digital products using data, experimentation, and A/B testing

What you need

Must-have

Product ManagementAgileScrumData and analyticsA/B testingExperimentationStakeholder managementRoadmapping

Nice-to-have

LoyaltyB2CScaled agile environments

Soft skills

CommunicationStakeholder managementBusiness acumenPrioritizationDecision makingCuriosityCollaborationGrowth mindset

Product ManagementLoyaltyRetailDigital ProductsAgileScrumB2CCustomer ExperienceData Analytics

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need