AI Science Lead - Knowledge Agents

WestpacSydneyHybridFull-time1 week ago

Westpac is seeking a Lead AI Scientist to build and lead a reusable Knowledge Agents capability for frontline employees. This hands-on leadership role requires 8+ years in data science and applied AI, with expertise in retrieval-augmented generation, LLM-enabled solutions, and responsible AI in regulated banking environments.

What you'll do

Own the Consumer Knowledge Agents technical roadmap with business, Product, Digital and Technology partners
Partner with business and Product owners to frame and prioritise use cases
Lead hands-on technical direction across knowledge ingestion, retrieval, grounding, orchestration, access controls and workflow integration
Own end-to-end solution quality, from response evaluation and validation through controlled release and production monitoring
Ensure every solution meets Group AI risk policies, embedding privacy, security, model risk, Responsible AI, explainability, fairness, human oversight and operational resilience
Agree shared components, interfaces, acceptance criteria, operational ownership and integration with frontline workflows
Monitor answer quality, adoption, performance and realised value
Build reusable components, patterns and quality standards
Recruit, lead and develop a high-performing team

What you need

Must-have

Data ScienceApplied AIRetrieval-Augmented GenerationLLM-enabled solutionsKnowledge ingestionContent provenanceAgent orchestrationEvaluation

Soft skills

People leadershipCoachingStakeholder managementJudgementTechnical reviewRisk-based decision making

AI Science LeadKnowledge AgentsBankingFinancial ServicesHybridSydneyMelbourneBrisbaneLLMRAG

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need