AI Science Lead - Customer Initiatives

WestpacSydneyHybridFull-time1 week ago

Westpac is seeking a Lead AI Scientist to own the whole-of-customer intelligence strategy and technical roadmap, leading a team to turn customer signals into fair, measurable decisions and interventions. The role is hands-on and requires 8+ years in data science and applied AI, including senior leadership, with deep expertise in customer analytics, predictive and causal modelling, and experimentation in regulated financial services. Based in Sydney, Melbourne, or Brisbane with hybrid working.

What you'll do

Own the whole-of-customer intelligence roadmap with product line partners, aligned to divisional and enterprise AI strategies and agreed priorities.
Partner with business owners to frame and prioritise use cases with clear decisions, interventions, success measures and accountable owners.
Lead the team's technical direction across data design, feature engineering, predictive and causal modelling, and experimentation.
Create shared customer definitions, features and measurement approaches so models give consistent signals across products and channels.
Be accountable for the quality of the team's solutions across problem definition, validation, deployment, monitoring and retirement.
Ensure every solution meets Group AI risk policies, embedding privacy, security, model risk, Responsible AI, explainability, fairness, human oversight and operational resilience.
Agree interfaces, acceptance criteria and owners for embedding models into customer treatments.
Monitor adoption, model performance, realised value and customer-harm indicators, intervening or escalating when outcomes or controls are at risk.
Lead, coach and grow an inclusive, high-performing team, and build reusable customer features and models that product lines adopt rather than rebuild.

What you need

Must-have

Data ScienceApplied AICustomer AnalyticsDecision IntelligenceFeature EngineeringPredictive ModellingCausal InferenceExperimentation

Soft skills

People LeadershipCoachingExecutive InfluenceCross-functional DeliveryCommunicationTeam Capability BuildingPerformance Management

AI ScienceData ScienceCustomer IntelligenceBankingFinancial ServicesLeadershipMachine LearningCausal InferenceNLPGenAI

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need