Customer Solutions Architect

VonageSydneyRemoteFull-time1 week ago

Vonage is seeking a Customer Solutions Architect in Sydney to act as a trusted technical advisor in a pre-sales capacity, designing and presenting cloud communications, CPaaS, Voice, and RTC solutions. The role requires strong knowledge of communication technologies, proven experience in the Australian market, and the ability to bridge product capabilities with real-world customer challenges.

What you'll do

Provide the full range of Solutions Engineering services to an assigned base of large and complex customers
Own the technical sales process — investigating, designing, and presenting Vonage API, CPaaS, Voice, and RTC solutions
Work directly with customers to perform implementation reviews and resolve technical or procedural issues
Influence customer infrastructure and system-related decisions
Meet with customers to understand their needs and present new products and solutions
Communicate effectively with technical and non-technical stakeholders at all levels
Work closely with internal Sales, Product, and Marketing teams to identify key prospects and customers
Provide advice and counsel to Solutions Engineering colleagues
Follow up on internal progress to ensure timely delivery
Handle issues escalated from Solutions Engineering colleagues
Provide technical feedback on products, systems, and processes

What you need

Must-have

SIPRTPTCP/IPWebRTCRESTful APIsBGPSS7JavaScript

Nice-to-have

AI-powered automationLLM-based platforms

Soft skills

Interpersonal skillsTactDiplomacyConfidentialityProblem solvingAnalytical skillsCommunicationCustomer-driven focus

Customer Solutions ArchitectPre-salesCPaaSCloud CommunicationsTelecommunicationsVonageSydneyAustralia

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need