Senior UX Researcher, Synthetic Audiences

ResmedSydneyRemoteFull-time3 weeks ago

ResMed's Experience Insights (EXI) team is hiring a Senior UX Researcher to own the creation, maintenance, evaluation and responsible application of AI insight agents and synthetic audience capabilities. The role blends UX/CX research judgment with hands-on AI agent building, requiring an autonomous senior individual contributor who can define guardrails and ensure human judgment stays central to decision-making.

What you'll do

Develop and maintain synthetic audience capabilities that help teams explore early hypotheses, pressure-test concepts, identify research questions and accelerate discovery without replacing human research.
Define clear guardrails for synthetic audience use, including when synthetic audiences are appropriate, when human research is required and how outputs should be interpreted.
Evaluate synthetic audience outputs for quality, usefulness, source grounding, completeness, bias, overclaiming, hallucination risk and alignment to EXI evidence standards.
Create test questions, evaluation routines, feedback loops and improvement backlogs to ensure synthetic audiences remain useful, trustworthy, and fit for purpose over time.
Partner with UX researchers to ensure agent experiences reflect real customer and provider evidence.
Partner with Engineering, Data Science/AI, Product and platform teams to shape technical requirements, integration needs, deployment approaches and ongoing support models for AI-enabled insight tools.
Create guidance, training, and onboarding materials that help Product and non-Product stakeholders understand how to use synthetic audiences responsibly and effectively.
Provide ongoing support for synthetic audience users by answering questions, gathering feedback, identifying usability issues, and improving how people access and apply AI-enabled intelligence.
Help define standards for what should be answered by AI agents, what should be escalated to human research and what should remain outside AI-enabled workflows.

What you need

Must-have

UX ResearchSynthetic Audience MethodsAI AgentsAI AutomationsAI SimulationsResearch ToolingResponsible AICustomer Experience (CX) Research

Soft skills

AutonomySelf-directedMethodological rigorCustomer empathyResearch judgmentTechnical mindsetCollaborationEducator/mentor

UX ResearchSynthetic AudiencesAI AgentsResponsible AICustomer ExperienceBehavioral ScienceHealthcare TechnologySeniorIndividual ContributorRemote

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need