Applied AI Architect

OpenAISydneyHybridFull-time1 Oct 2026

OpenAI is seeking an Applied AI Architect in Sydney to serve as the senior technical owner for a portfolio of customers, shaping their AI strategy from pre-sales discovery through production adoption. The role requires strong software and cloud architecture foundations, experience with modern AI systems and LLMs, and the ability to communicate effectively with both executives and engineers.

What you'll do

Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects.
Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption priorities, and expansion opportunities.
Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to meaningful business outcomes.
Develop clear Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value, securing confidence in both the solution and its path to production.
Maintain a focused use-case portfolio with clear decision criteria, ownership, blockers, success measures, delivery needs, and adoption plans.
Develop trusted relationships and technical champions across CTOs, CIOs, CISOs, AI leaders, engineering teams, and other customer stakeholders.
Qualify and coordinate support from Deployment Engineering, implementation, training and enablement, product and domain specialists, partners, and other delivery teams.
Remain accountable for technical progress and customer outcomes while ensuring delivery teams own implementation execution once engaged.
Track adoption, usage, account health, production readiness, and measurable customer impact, intervening early when risks threaten value realization.
Apply industry or digital-native expertise to recognize repeatable patterns, sharpen customer priorities, and identify relevant expansion opportunities.
Share customer insights with Product, Engineering, and Research, translating field learnings into better products, architecture guidance, and reusable practices.

What you need

Must-have

Solutions ArchitectureSolutions EngineeringTechnical Account LeadershipAI DeploymentTechnical Customer SuccessSoftware ArchitectureCloud ArchitectureAPIs

Soft skills

CommunicationCollaborationJudgmentCredibilityTechnical LeadershipCustomer Relationship ManagementPrioritizationProblem SolvingAdaptability

AI ArchitectApplied AISolutions ArchitectureCustomer-facingEnterprise AILLMsHybridSydneyOpenAIFull-time

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need