Customer Support Specialist, Bilingual English & Japanese

KlaviyoSydneyHybridFull-time10 Jul 2026

Klaviyo is seeking a Bilingual Customer Support Specialist (Product Expert) fluent in English and Japanese to support APAC customers from Sydney. The role involves providing high-quality product support via email and live chat, diagnosing software issues, and leveraging AI tools to improve workflows. Candidates must have full work authorization in Australia and be available for weekend shifts.

What you'll do

Develop an in-depth knowledge of the Klaviyo platform
Experiment with AI in work or personal projects and explore new AI tools and workflows
Provide high-quality product support for Klaviyo customers via email and live chat
Communicate thoughtfully to provide answers for both technical and non-technical end users
Diagnose software issues and resolve escalated customer complaints using established processes
Provide support and guidance on non-technical questions (e.g., marketing, sales, e-commerce setup)
Document troubleshooting and problem resolution steps
Transform workflows by putting AI at the center and building smarter systems

What you need

Must-have

Klaviyo platformAI toolsEmail supportLive chat supportTroubleshootingSoftware issue diagnosisTechnical supportMarketing

Soft skills

CommunicationWritten communicationVerbal communicationCreative problem solvingSelf-motivatedEager to learnCollaborativeAdaptability

Customer SupportBilingualEnglishJapaneseMarketing ServicesSaaSProduct ExpertHybridSydneyAI

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need