Business Projects Support Analyst

JLLSydneyOn-siteFull-time2 days ago

The Business Projects Support Analyst is a key operational and technology conduit between Hotels & Pubs leadership and JLL's internal systems, finance, and support functions. The role drives technology adoption, maintains forecasts and reporting, and provides transaction and admin support across smaller sales. Requires 2–3+ years in commercial real estate or professional services operations/support, with strong Excel/PowerPoint and CRM/forecasting system knowledge.

What you'll do

Own Capforce administration: uploads, stage progression, data accuracy, adoption reporting for Ben/Pete.
Lead Claude roll-out and adoption — implementation, training, monitoring, best practice.
Coordinate onboarding and tech training for new team members.
Support IS/Pubs on innovative ways of working through Claude and technology.
Coordinate the hotel AM reporting tool roll-out (led by JY/Jose).
Track adoption via Tech Scorecard and CF reports.
Liaise regularly with Huiling, Perry and Jia Ying on CM tech/data initiatives.
Own Horizon, SharePoint and CF admin functions.
Support and optimise JBS usage.
Keep Pubs, IS and AM revenue forecasts current via CF.
Support budget and quarterly reforecasting.
Liaise with Finance on queries and revenue.
Assist with CF/PS invoicing, contracts/projects, revenue recognition.
Assist with team and personal expenses via JBS.
Prepare slides/agendas for Pete and Ben's meetings and business updates.
Prepare case studies of completed assignments.
Support client survey action plans.
Sales analysis reports; SAA due diligence and AML lodgement.
REDs set-ups/releases; VCC number set-ups.
Settlement prep and invoicing for smaller sales.
ILGA/council form preparation and follow-up (Pubs).
Support industry events and ad-hoc property marketing.
Review team T&E before submission; book travel/events.
Manage real estate licensing and CPD.
Provide team assistant functions for AM (invoicing, expenses, travel, meetings).

What you need

Must-have

CapforceCRMForecasting systemsExcelPowerPointForecastingBudgetingInvoicing

Nice-to-have

HotelsPubsReal estate capital marketsAI adoptionAMLDue diligenceRegulatory formsILGACouncil forms

Soft skills

CommunicationAttention to detailAbility to juggle multiple workstreamsStakeholder communication

Business Projects Support AnalystReal EstateHotels & PubsOperationsTechnology AdoptionFinanceForecastingCRMExcelPowerPoint

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need