Legal Practice Administration Manager

Herbert Smith Freehills KramerMelbourneHybridFull-time2 weeks ago

A Legal Practice Administration Manager is sought to join the Melbourne Office Operations team on a permanent basis, supporting the Real Estate and Employment Industrial Relations and Safety practice groups. The role involves managing a team of approximately 8 Legal Assistants and Administrative Assistants, leading digital and AI workstream initiatives, and requires a minimum of 6 years' experience in a senior Legal Assistant position with people management experience in a legal support environment.

What you'll do

Support recruitment of support staff through interviews and onboarding to ensure quality service delivery.
Enhance team engagement by learning to set expectations, give feedback, and support performance discussions with LPAM and HR guidance.
Build capability in the support team to deliver high-quality work and maintain strong stakeholder relationships.
Assist with resource coordination to optimise administrative support across the practice group.
Lead a variety of digital and AI workstream initiatives, collaborating with the broader national team.
Learn to monitor service quality and consistency, identifying opportunities for improvement.
Escalate operational issues to the Senior Operations Manager as needed.
Communicate consistent messaging around operational metrics.
Contribute to continuous improvement initiatives within the national legal support function.
Share updates on new initiatives and act as liaison for business services to support adoption and implementation.
Coordinate equipment, software, and workspace requests to support practice group operations.
Liaise with key stakeholders to ensure optimal space allocation for business needs.

What you need

Must-have

Legal SupportPeople ManagementDigital ToolsAI ToolsProcess OptimisationTime ManagementPrioritisationAttention to Detail

Nice-to-have

Legora

Soft skills

Team EngagementFeedbackPerformance DiscussionsCalm Under PressureCoping with SetbacksNavigating AmbiguityAdaptabilityCollaborative RelationshipsCommunication

Legal ServicesLegal Practice AdministrationPeople ManagementDigital InnovationAIProcess OptimisationMelbourneHybridFull-timeSenior

/What you'll do

/What you need

Must-have

Nice-to-have

Soft skills

What you'll do

What you need