AI Product Manager

H&L POSAustraliaOn-siteFull-time3 weeks ago

H&L is seeking an AI Product Manager to join its product and engineering team, working on-site in Australia. The role involves building AI-native products for the hospitality sector, prototyping with AI tools, writing evals, and taking releases to market. Up to three years of experience in product, engineering, data, consulting, or a startup is preferred, with strong graduates considered.

What you'll do

Spend time in venues every week with operators, chefs, floor staff and head office teams to see how the work is actually done
Turn what you learn into one-page specs with the problem, a measurable outcome, and the value to the venue in dollars
Prioritise hard with the Head of Product Engineering & AI and drop work that will not move adoption or revenue
Prototype working solutions with AI coding and design tools (Claude Code, Cursor, Lovable or equivalents) before engineering time is committed
Write the evals, test sets and acceptance criteria that show when an AI feature, such as voice booking, demand forecasting or anomaly detection, is ready to release
Work with engineers in the pod through build, test and release, and own the detail: edge cases, data quality and the experience on every device
Design for an API and MCP-first platform, so partners and agents can act on H&L data and forecasts
Own the delivery system end to end: the pod and sprint rituals, showcases, release notes, and the AI development rituals such as eval reviews and agent change logs, so the Head of Operations no longer runs them
Configure and own Jira or the tool we choose: the hierarchy from roadmap to epics to stories, workflows, dashboards, and one roadmap that leadership and sales read as the source of truth
Run the feedback loop every week: support tickets, pilot feedback and sales requests into the backlog, with what changed reported back to customers
Automate the grunt work with agents: status updates, release notes, meeting summaries and backlog hygiene
Run each launch end to end: positioning, demo, pricing page, onboarding guide and release communications, produced with AI and checked by you
Recruit and run design-partner pilots, take each one to a first paying venue, and hand Sales a repeatable pitch
Measure adoption and revenue after launch and report them weekly with the next action

What you need

Must-have

PythonTypeScriptSQLAPIsAWSJiraLinearLarge Language Models

Soft skills

CommunicationAttention to DetailCustomer DiscoveryPrioritizationTrade-offsClear WritingStrong OpinionsAdaptability

AI Product ManagerHospitality TechnologySoftware DevelopmentFull-timeOn-siteAustraliaAIProduct ManagementStartupEntry Level

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need