Agent Strategy Manager

DecagonSydneyOn-siteFull-time3 weeks ago

Decagon is hiring an Agent Strategy Manager in Sydney to guide enterprise customers through AI agent deployments, drive adoption, and shape product strategy. The role requires 4+ years of customer-facing experience in B2B SaaS, strong communication skills, and technical acumen.

What you'll do

Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

What you need

Must-have

B2B SaaSTechnical Account ManagementCustomer Relationship ManagementProject ManagementStakeholder ManagementPresentationGo-to-Market (GTM)Technical Acumen

Nice-to-have

Agentic AICustomer Support ProcessesCustomer Support Systems

Soft skills

CommunicationInterpersonalPersuasionTeamwork

Agent Strategy ManagerSoftware DevelopmentConversational AIB2B SaaSCustomer SuccessTechnical Account ManagementSydneyOn-siteFull-timeMid Level

/What you'll do

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Must-have

Nice-to-have

Soft skills

What you'll do

What you need