Practice Manager - Automation and Operations

DatacomBrisbaneHybridFull-time1 week ago

Datacom is seeking a Practice Manager - Automation and Operations to lead the transformation of its Reliability Operations Hub into an automation-first, AI-enabled Platform Engineering and SRE capability. The role requires strong experience in SRE, Platform Engineering, Automation or large-scale Technology Operations, and offers a hands-on leadership opportunity to build modern operational services across Australia and New Zealand.

What you'll do

Turn manual work into automation
Lead the shift away from repetitive operational activity through Ansible, AI-assisted operations, self-service and reusable automation
Build a modern 24x7 Reliability Operations Hub
Shape how work enters the ROH, how it flows across teams and regions, and how to create faster, more consistent operational outcomes
Move from reacting to engineering by embedding SRE practices, stronger observability and preventative engineering
Turn operational pain into improvement using incidents, toil and recurring problems as fuel for automation and better platform design
Work with Product and Commercial teams to evolve capabilities such as observability, automated triage and SRE into scalable customer-facing services
Lead and grow capability across regions by developing Platform Reliability Engineering teams and building broader technical capability

What you need

Must-have

SREPlatform EngineeringAutomationAnsibleAI-assisted operationsObservabilityPreventative engineeringAutomated triage

Soft skills

People leadershipOperational excellenceCommercial thinkingDeveloping engineersChallenging manual processes

Practice ManagerAutomationOperationsSREPlatform EngineeringIT ServicesIT ConsultingHybridFull-timeBrisbane

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need