Practice Manager - Automation and Operations

DatacomSydneyOn-siteFull-time1 week ago

Datacom is seeking a Practice Manager - Automation and Operations to lead the transformation of its Reliability Operations Hub into an automation-first, AI-enabled Platform Engineering and SRE capability. The role requires strong experience in SRE, Platform Engineering, Automation or large-scale Technology Operations, and offers a hands-on leadership opportunity to build modern operational services.

What you'll do

Turn manual work into automation
Lead the shift away from repetitive operational activity through Ansible, AI-assisted operations, self-service and reusable automation
Build a modern 24x7 Reliability Operations Hub
Shape how work enters the ROH, how it flows across teams and regions, and how we create faster, more consistent operational outcomes
Move us from reacting to engineering
Embed SRE practices, stronger observability and preventative engineering so we solve problems permanently, not just repeatedly
Turn operational pain into improvement
Use incidents, toil and recurring problems as the fuel for automation and better platform design
Help build something we can take to customers
Work with Product and Commercial teams to evolve capabilities such as observability, automated triage and SRE into scalable customer-facing services
Lead and grow capability across regions
Develop Platform Reliability Engineering teams, build broader technical capability and create stronger, more consistent ways of working

What you need

Must-have

AnsibleAI-assisted operationsSREPlatform EngineeringAutomationObservabilityPreventative engineeringSelf-service

Soft skills

People leadershipOperational excellenceCommercial thinkingProblem solvingCommunicationAdaptability

Practice ManagerAutomationOperationsSREPlatform EngineeringIT ServicesIT ConsultingLeadershipAIAnsible

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need