Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia

CursorAustraliaRemoteFull-time3 Sept 2026

SpaceX is hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers supporting Cursor users. The role involves mentoring engineers, resolving complex technical issues, and building automations to scale world-class developer support. Ideal candidates have hands-on technical support experience and proven team leadership in SaaS or developer-focused companies.

What you'll do

Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
Drive operational excellence by improving workflows, building automations, and streamlining tooling.
Champion documentation and knowledge sharing to empower both customers and teammates.

What you need

Must-have

DebuggingSoftware Development WorkflowsIDEsLLMsAI-powered Developer ToolsSaaS

Soft skills

LeadershipMentoringCoachingCommunicationProblem SolvingCuriosityCreativityBias for Action

Technical SupportEngineering LeadershipSaaSDeveloper ToolsAIRemoteAPACCursor

/What you'll do

/What you need

Must-have

Soft skills

What you'll do

What you need