Quality Assurance Analyst
AI
Quality Assurance Analyst role within RBS Controls & Customer Outcomes, AI Quality Assurance at CommBank, focused on ensuring safe and responsible use of Generative AI. The position involves structured QA reviews of CommBank Companion interactions to assess relevance, accuracy, and alignment with risk frameworks and regulatory expectations. Requires experience in Quality Assurance, Risk, or Compliance within retail banking.
What you'll do
- Perform QA reviews of user interactions against the quality assurance framework and checklist
- Assess whether responses are relevant, accurate, appropriate, and aligned with Group policies and regulatory expectations
- Identify, document, and escalate issues, risks, or exceptions in line with team processes
What you need
Must-have
Quality AssuranceRiskComplianceRetail BankingGenerative AIAnalytical ThinkingStructured Frameworks
Soft skills
Attention to DetailSound JudgementWritten CommunicationVerbal CommunicationTime ManagementCuriosityContinuous Improvement MindsetCoaching MindsetRisk Mindset
Quality AssuranceGenerative AIRiskComplianceRetail BankingFinancial ServicesSydneyFull-time