Senior Systems Engineer - Hawthorn East

Coles GroupHawthorn EastHybridFull-time1 week ago

Coles Group is seeking a hands-on Senior Systems Engineer to design, implement and operate enterprise monitoring and observability capabilities within its Monitoring and Observability team. The role connects technical telemetry with business processes and customer outcomes, requiring strong experience with OpenTelemetry, Splunk, Microsoft Azure, Terraform and CI/CD.

What you'll do

Design and implement scalable monitoring and observability solutions across business and technology services.
Develop end-to-end service views that connect business processes, customer journeys and operational KPIs with supporting applications, integrations and infrastructure.
Implement Real User Monitoring to capture and analyse end-user experience and browser performance.
Lead the adoption of OpenTelemetry, including Collector pipelines, instrumentation patterns and telemetry standards for metrics, traces and logs.
Configure and support Splunk Observability Cloud capabilities, including APM, Infrastructure Monitoring, dashboards, detectors, alerts and service-level objectives.
Develop Splunk Cloud and ITSI solutions, including searches, services, entities, KPIs, dashboards and service health views.
Build actionable alerting, synthetic monitoring and diagnostic capabilities that improve incident detection, troubleshooting and root-cause analysis.
Automate observability infrastructure and configuration using Terraform and CI/CD pipelines, integrating with Microsoft Azure and other enterprise platforms.
Create technical standards, documentation and reusable onboarding patterns, while providing technical leadership to engineering and operational teams.

What you need

Must-have

OpenTelemetryOpenTelemetry CollectorDistributed tracingMetricsLogsTelemetry correlationApplication instrumentationMicrosoft Azure

Nice-to-have

Splunk Observability CloudSplunk Cloud PlatformSPLSplunk ITSIKubernetesAzure Kubernetes ServiceAnsibleUiPath

Soft skills

TroubleshootingAnalyticalCommunicationStakeholder influence

Senior Systems EngineerObservabilityMonitoringRetailOpenTelemetrySplunkAzureTerraformCI/CDSRE

/What you'll do

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Must-have

Nice-to-have

Soft skills

What you'll do

What you need