Manager, Presales Customer Engineering

CloudflareSydneyOn-siteFull-time25 Aug 2026

Cloudflare is seeking a Manager, Presales Customer Engineering to lead a team of Customer Engineers in Sydney, Australia. This player-coach role requires 5+ years of experience leading quota-carrying technical teams in SaaS, cloud, or infrastructure, with strong architectural, consultative, and revenue acumen. The manager will drive team performance, pipeline forecasting, commercial accountability, and AI-augmented productivity across the customer technical journey.

What you'll do

Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels
Set clear expectations, conduct regular 1:1s and performance reviews, and maintain a strong feedback culture
Manage your team's opportunity pipeline, forecast new business and expansion outcomes weekly, and own the accuracy of your team's number
Identify risk early and coach reps on deal strategy
Be accountable for your team's achievement of new business acquisition, expansion, adoption, and consumption targets
Partner closely with Sales, Customer Experience, Professional Services, and regional leadership on account planning and execution
Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews
Provide real-time coaching on architecture, commercial positioning, and executive communication
Ensure the team operates efficiently within established GTM processes
Use dashboards and operational reviews to spot trends, unblock friction, and drive consistency
Champion the adoption of AI agents, LLMs, and automation tools across the team
Identify opportunities to reduce toil, improve response quality, and scale technical advisory impact
Serve as the voice of your team and your territory in leadership meetings
Partner with Product, Engineering, Support, Marketing, and Enablement to surface field feedback and advocate for customer and team needs
Model Cloudflare's values and build an inclusive, high-performance team culture

What you need

Must-have

SaaSCloudInfrastructureEnterprise Network ArchitectureSecurity ArchitectureAI-augmented workflowsLLMsAutomation tools

Nice-to-have

Cloudflare product portfolioCDNSecurity edgeZero TrustDeveloper platformAI workloadsManaging managersDistributed teams

Soft skills

CommunicationConsultativeAdvisoryLeadershipCoachingPeople managementInfluenceCuriosity

PresalesCustomer EngineeringManagementSaaSCloudInfrastructureAISydneyFull-timeOn-site

/What you'll do

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Must-have

Nice-to-have

Soft skills

What you'll do

What you need