Senior Applied AI Solutions Architect, Amazon Connect, AWS, AWS Applied AI Solutions

Amazon Web Services (AWS)MelbourneHybridFull-time30 Sept 2026

AWS is seeking a hands-on Senior Applied AI Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. The role involves embedding with customers to prepare their Amazon Connect implementations for production, focusing on model selection, prompt engineering, tooling, and customer data readiness. Requires 5+ years of experience building integrations across WFM, CRM, and contact center solutions.

What you'll do

Lead technical discovery sessions to understand customer business requirements, contact center architecture, and AI readiness, translating these into solution designs and implementation plans.
Conduct data readiness assessments across customer systems (CRMs, knowledge bases, ticketing, order management) to identify gaps, recommend remediation, and establish the data foundation for AI agent tool use and RAG-powered responses.
Design and configure agentic AI solutions within Amazon Connect, including multi-agent orchestration, prompt engineering, model selection, guardrails, and tool integration.
Deploy Model Context Protocol (MCP) servers to expose customer tools, data sources, and APIs in a standardized format for dynamic AI agent discovery and invocation.
Architect agent-to-agent communication patterns enabling multi-agent workflows across enterprise boundaries (e.g., billing, order management, IT support).
Build serverless integrations (Lambda, API Gateway, Step Functions, Python/Node.js) connecting AI agents with customer data systems and cloud-based data stores (DynamoDB, RDS, S3, OpenSearch, Kendra/Knowledge Bases for Bedrock).
Leverage agentic development environments (e.g., Kiro) to accelerate spec-driven development, MCP configuration, and AI-assisted code generation.
Guide customers through AI agent testing, evaluation, and validation against success criteria prior to production deployment.
Create reusable artifacts (reference architectures, implementation guides, prompt libraries, data readiness checklists) to scale best practices.

What you need

Must-have

Amazon ConnectAmazon BedrockAWS LambdaAPI GatewayAWS Step FunctionsPythonNode.jsDynamoDB

Nice-to-have

PresentationsWhiteboarding

Soft skills

Customer-obsessedCommunicationCollaborationMentorship

AISolutions ArchitectAmazon ConnectAWSContact CenterCloudSeniorHybridMelbourneFull-time

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