Delivery Consultant - Customer Experience, Technology and Industries
AI
AWS is hiring an experienced Delivery Consultant with a background in enterprise call centers to help customers migrate, build, and operate Amazon Connect in their AWS cloud environments. The role involves on-site professional services engagements, architecting large-scale contact center solutions, and coaching customers and partners. Candidates need hands-on experience with leading contact center platforms and AWS services.
What you'll do
- Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support Amazon Connect
- Define and deliver on-site Professional Services engagements with partners and customers, including pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements
- Deliver short on-site projects proving the use of AWS services to support new distributed computing solutions, including integration and adaption of existing enterprise call centers into Amazon Connect
What you need
Must-have
AWSAmazon ConnectAvayaCiscoGenesysVerintNICESalesforce
Nice-to-have
Software developmentContact center integrationsNetworkComputeStorageVirtualization
Soft skills
CoachingCollaborationCustomer-facing communicationPassion for innovation
Delivery ConsultantAWSAmazon ConnectContact CenterCloud ComputingProfessional ServicesIT ConsultingSydneyHybrid